Buddys Home Furnishings

Hi, my name is Jennifer Gamble Richard. On December 20, 2025, I did an application over the phone with Sarah.

I purchased a PlayStation for my grandson as a Christmas present. I got approved for it. When I called back, some guy named Marcus was very rude to me and told me I would not get anything back. If I wanted my money back, I better call my *** bank to get it back.

The store in Pasadena, TX, has unprofessional people. I have been calling them back, but they will not answer the phone for me or put me on hold for 45 minutes to an hour.

I just want my $125.00 back. I don’t want to deal with nobody like that, so I just need the head supervisor to call me back, please.

My name is ***

My email is ***

My phone# is

***

I have been a long-term customer and I have more than $1,000 paid on a loveseat trundle bed that has broke and been fixed by me twice now it is broke again and then broke since November of last year when the manager of the Murfreesboro Tennessee office said he would fix the situation but now that the *** store is closed Lebanon Tennessee wants to just come get it and not do anything for me as far as trading it out for a futon or anything like that that was agreed upon with the Murfreesboro manager please someone call me

Absolutely terrible experience. This place has zero compassion and no interest in actually helping customers.

I was actively making payments on my furniture and hit a financial hardship. I reached out, explained my situation, and was led to believe we were communicating toward some kind of understanding.

That was a lie.

Instead of working with me in any reasonable or humane way, they chose to escalate the situation and call the police, treating a struggling customer like a criminal. Officers showed up to my home and took the furniture, which was humiliating and completely unnecessary given that I tried to communicate and resolve things.

If you fall on hard times, do NOT expect understanding, flexibility, or basic decency from this business.

They are quick to threaten, quick to involve law enforcement, and clearly care more about intimidation than customer service. I would strongly advise anyone to take their business elsewhere unless youre comfortable being treated like a thief the moment things get difficult.

.

I wanted an electric reclining sectional with a console at either end. I also ordered (2) 8x10 rugs, a coffee table, 2 end tables, and a stand for my TV.

Let me tell you what I got: a loveseat and couch, not a sectional, that do recline, but manually, which does not keep you in the reclining position. My rugs are 5x7 and 2 completely different colors. The coffee table has *** in the middle, and the entertainment stand did not come with the parts needed to put up the shelves. I called Max, the manager, and told him all the issues.

His exact words were, 'I'm not ordering one item just for you.' I asked him to also order a matching rug.

His reply was, 'No, you can't go to Ollie's.' I have called Max and 3 different people at the call center who hung up on me! I am fuming!

They make unauthorized changes to contracts. They run payments when they aren't due.

And if the payment goes through, you're screwed even if your payment isn't due. They will call you before the store is even open, and if you don't answer, they will call from several different numbers back to back to try and bully you into answering. Even if you're not late! They pretended to help me one time when I was late but added another $400 to my contract without authorization.

I paid items off, and they still accidentally charged me for those items for several weeks, and when I pointed out the mistake, they hung up. I requested copies of the original contracts, and they refused to provide them for me. Now, if I go back to my very first purchase from there, I paid for a new bed. I told them I didn't want someone else's bed.

I got a new mattress, but they gave me used box springs that didn't even match and charged me for brand new ones. I told them about it, and they said I would have to return them and pay for new ones, and I would lose what I paid for the used ones that I was charged a new price for. I don't know why I continued to do business with them. They are rude unless you're about to sign a contract; they are as nice as can be.

I completely regret spending my money at Buddies.

So much more I'm forgetting to add; I really need to speak to someone in corporate. The store isn't going to help me; they have too much to hide.

[3/30/2025]

Buddys Home Furnishings Corporate Office

Subject: Formal Complaint and Request for Contract Copies

Dear [Corporate Office Representative],

I am writing to formally address ongoing issues I have been experiencing with your [store location] regarding harassment, unauthorized charges, and improper account management. I have purchased and fully paid off several items from your company and am not behind on any payments. Despite this, I have been subjected to repeated harassment from the store manager, including:

Unauthorized charges being made to my credit/debit cards without my consent.

Multiple back-to-back phone calls from different numbers, creating undue stress and inconvenience.

Disrespectful treatment as if I am delinquent on my payments when, in fact, my accounts are current.

This behavior is unacceptable and must cease immediately. Additionally, I formally request copies of all my original contracts, including those for accounts that have been fully paid off. I would like these documents provided to me within a reasonable timeframe.

Furthermore, I demand that your company:

1. Cease all unauthorized charges to my accounts immediately.

2. Provide written confirmation of my current account standing.

3. Investigate and address the harassment and unfair treatment I have experienced from the store manager.

4. Ensure compliance with all applicable consumer protection laws regarding fair business practices.

If these issues are not resolved promptly, I will be forced to take further action, including filing complaints with the Federal Trade Commission (FTC), Better Business Bureau (BBB), my State Attorney General's Office, and seeking legal counsel.

I expect a written response within [reasonable timeframe, e.g., 14 days] from the date of this letter. You may contact me in writing at the address above or via email at [your email].

Thank you for your immediate attention to this matter. I hope to resolve this issue amicably and without the need for further escalation.

Sincerely,

[Loyal 3 year customer]