4995 W Colonial Dr, Orlando, FL 32808, USA
Not resolved

Just got into a confrontational conversation with the district manager in Pine Hills Florida location about ordering a cocktail table set, I’ve communicated with Pine Hill location staff numerous times about the table set and they take their time getting back to the point where I was forced to contact other buddy’s store, Finally I’ve found to buddy’s stores that told me they can a will order the same cocktail table set, But when speaking to Pine Hills District Manager he said if any store order it he will deny the order and told me I’m desperate to get the table set instead of realizing that it was his employees that lead me to believe and told me the table set can be order, All his locations is very unprofessional, If you’re not purchasing anything off their showroom Pine Hills Florida District Manager and his locations do not want to have anything to do with you, Employees and District Manager of Pine Hills Florida gets very angry with you when you call the stores in District Manager locations, This is the second time around I’ve experience poor customer service with Pine Hills Florida buddy’s, I only returned back to Pine Hills Florida location because I felt like the Pine Hills Florida now District Manager was someone reliable on getting things most of all friendly, Pine Hills Florida District Manager was so friendly and helpful when he was in the Americana location, When he got to Pine Hills Florida location his whole demeanor has change to a person I can no longer go to, He stated their overstocked I’m beginning to believe that their overstocked because of the way they handle and treat customers, TRUTH I was once told by a employee at the Pine Hills Florida location that customers is not important to them and years later Pine Hills Florida buddy’s still sticks with that theory and no one in higher power won’t do anything to make that location better SMH

Product or Service Mentioned: Buddys Home Furnishings Manager.

Reason of review: Poor customer service.

Buddys Home Furnishings Cons: Customer service.

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