319 N Cumberland St, Lebanon, TN 37087, USA
Not resolved

We had rented a couch and sofa loveseat from Buddy's in Lebanon Tennessee we put it in our main living room that we rarely ever use I have two living rooms we really ever used it so we didn't notice that the furniture was infested with bed bugs until after about 2 weeks when my fiance fell asleep on the couch and woke up the next day didn't everywhere we initially thought it was poison ivy because she's highly allergic to it thought maybe it had come from outside somewhere when she was in the yard but then when she had fallen asleep on the couch for the second time and woke up with the same thing again bites everywhere and my niece had said she had fallen asleep on it the other day and had bites to we went to Buddy's to tell them about it they said they would send a man out well when the man got there he tore the couch apart and said yes there's bed bugs in it we can't take it back we don't care what you do with it then he accused us of letting the bed bugs get in there from our home we have a very nice clean home and we've never had bed bugs and then we said will we don't want it in her house where we do with it he said I don't care what you do with it we're not taking it home you own it you're paying for it and their policy is supposed to be returned at any time they basically accused us of being infested with bed bugs in our living room that was totally remodeled painted new flooring and everything and is nowhere near the bedrooms he was very rude and obnoxious to my fiance will never use them again and this is pictures of how they left it after they tore it apart trying to say we still had to pay for it pay for a show for they destroyed and sent to us full of bed bugs and as you can see by the photos I have a nice home completely refinished new flooring painted walls new furniture

Product or Service Mentioned: Sofa.

Reason of review: Bad quality.

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